ITIL (IT Infrastructure Library) module

This ITIL Foundation course journey is a 3 days through the five (5) stages of the ITIL® Lifecycle - Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.    This course covers all material specified in The ITIL Foundation Certificate in IT Service Management Syllabus and prepares attendees to successfully achieve their Foundation certification.

Course Content
  • Identify the principles and concepts of IT Service Management based on ITIL

  • Identify the best practices of implementing ITIL® in an organization. Define the terminology used in ITIL

  • Identify the concepts and definitions used in the Service Lifecycle.

  • Define Service Strategy concepts

  • Define Service Design concepts

  • Define Service Operations concepts

  • Define Service Transition concepts

  • Define Continual Service Improvement concepts

  • Define the roles, processes, and components within key areas of IT Service Management based on ITIL

  • Be prepared to take the ITIL

  • Foundation Certification exam

 IT Expert System, Inc. is approved to operate by the Private Business and Vocational Schools Division of the Illinois Board of Higher Education.

 IT Expert System, Inc. is not accredited by a US Department of Education recognized accrediting body. IBHE Mandatory Disclosure Reporting

 IT Expert System, Inc Training programs are approved by the Illinois State Approving Agency for the enrollment of qualified veterans and/or other eligible persons to receive Montgomery GI Bill® education benefits.

‘PMP’ and 'CAPM' are registered marks of the Project Management Institute, Inc.

‘GI Bill' is a registered trademark of the U.S. Department of Veterans Affairs (VA).


951 N. Plum Grove Rd.

Suite A, C
Schaumburg, IL, 60173

Ph: 847 350 9034


Branch Office:

1560 Wall Street,

Suite #111,

Naperville, IL 60563 

Ph: 847 350 9034


Disclaimer: At this time, we are not offering any training programs for Nebraska residents.