ITIL (IT Infrastructure Library) module                                                      System Engineering

This ITIL foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

Course Content
  • Course Introduction

  • Key Concepts of Service Management 

  • Stakeholders of Service Management

  • Product and Services

  • Value Outcomes, Costs, and Risks Service Relationaships

  • The ITIL Service Value System

  • ITIL Guiding Principles

  • Principle Interaction

  • The Service Value Chain

  • ITIL Management Practices

  • Service Level Management

  • Service Request Management

  • Deployment Management

  • ITIL Terms

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Kryterion Authorized Testing Center
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pearson1
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Kryterion Authorized Testing Center
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 IT Expert System, Inc. is approved to operate by the Private Business and Vocational Schools Division of the Illinois Board of Higher Education.

 IT Expert System, Inc. is not accredited by a US Department of Education recognized accrediting body. IBHE Mandatory Disclosure Reporting

 IT Expert System, Inc Training programs are approved by the Illinois State Approving Agency for the enrollment of qualified veterans and/or other eligible persons to receive Montgomery GI Bill® education benefits.

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Office:

951 N. Plum Grove Rd.

Suite A, C
Schaumburg, IL, 60173

Ph: 847 350 9034

Email: info@itexps.com

Branch Office:

1560 Wall Street,

Suite #111,

Naperville, IL 60563 

Ph: 847 350 9034

Email: info@itexps.com

Disclaimer: At this time, we are not offering any training programs for Nebraska residents.