ITIL (IT Infrastructure Library) module                                                      System Engineering

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This ITIL foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

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Course Content

• Course Introduction

• Key Concepts of Service Management 

• Stakeholders of Service Management

• Product and Services

• Value Outcomes, Costs, and Risks Service Relationaships

• The ITIL Service Value System

• ITIL Guiding Principles

• Principle Interaction

• The Service Value Chain

• ITIL Management Practices

• Service Level Management

• Service Request Management

• Deployment Management

• ITIL Terms