Time: 24 hours




Prior Project Management Education or Experience is prefered.


Course overview:


 This course is structured around a series of activities in which you gain practical modeling experience. In the context of a real-world case study, you apply best practices in business requirement gathering, documention and stakeholder management to help you fulfill your crucial role as a business analyst.



Course Content

Introduction to business analysis
• The rationale for business analysis
• The development of business analysis
• The scope of business analysis
• The responsibilities of a business analyst


Competencies of the business analyst
• The Business Analysis Maturity Model
• The competencies of a business analyst


Business strategy analysis
• The strategic context
• Strategic analysis techniques
• SWOT analysis
• Implementing strategy


The Business Analysis Process Model
• The lifecycle for business analysis
• Creative problem-solving approach
• Stages of the process model
• Deliverables and techniques for each stage


Investigation techniques
• Interviewing and workshops
• Observation approaches
• Scenarios and prototyping
• Quantitative investigation techniques
• Documenting the business situation


Stakeholder analysis and management
• Categorising stakeholders
• Analysing stakeholders
• Stakeholder management


Modelling the business system
• Soft systems methodology
• Documenting business situations
• Business perspectives
• Business activity models
• Business events and business rules
• Performance measures
• Gap analysis

Modelling business processes
• Organisational view of processes
• Value chain and value propositions
• Business process modelling techniques
• Improving business processes

Gathering the requirements
• Requirements engineering framework
• Actors in requirements engineering
• Requirements elicitation
• Requirements analysis
• Requirements validation


Documenting and managing requirements
• The requirements document
• The requirements catalogue
• Types of requirement
• Managing requirements

Modelling requirements
• Modelling functionality
• Modelling data
Delivering the requirements
• Delivering the solution
• Delivery lifecycles – waterfall, V model, incremental, iterative

Making a business and financial case
• The business case in the project lifecycle
• Identifying options
• Assessing feasibility
• Structure of a business case
• Investment appraisal techniques
• Realising the benefits

Implementing business change
• The change management process
• The emotional impact of change



Who should go for this course?


Anyone who needs a practical foundation in business techniques as well as business analysts who need to gather requirements and create comprehensive models.



Special notes:

  Additional Theory + Labs


  • Additional HBR - case studies:





  For more info contact ITEXPS



Business Analyst

Kryterion Authorized Testing Center
Kryterion Authorized Testing Center

 IT Expert System, Inc. is approved to operate by the Private Business and Vocational Schools Division of the Illinois Board of Higher Education.

 IT Expert System, Inc. is not accredited by a US Department of Education recognized accrediting body. IBHE Mandatory Disclosure Reporting

 IT Expert System, Inc Training programs are approved by the Illinois State Approving Agency for the enrollment of qualified veterans and/or other eligible persons to receive Montgomery GI Bill® education benefits.

‘PMP’ and 'CAPM' are registered marks of the Project Management Institute, Inc.

‘GI Bill' is a registered trademark of the U.S. Department of Veterans Affairs (VA).


951 N. Plum Grove Rd.

Suite A, C
Schaumburg, IL, 60173

Ph: 847 350 9034

Email: info@itexps.com

Branch Office:

1560 Wall Street,

Suite #111,

Naperville, IL 60563 

Ph: 847 350 9034

Email: info@itexps.com

Branch Office:

O’Hare Lake Office Park
2400 East Devon Ave. Suite#257
Des Plaines, IL 60018

Ph: 847 350 9034

Email: info@itexps.com

Disclaimer: At this time, we are not offering any training programs for Nebraska residents.