Course Content

​

• Introduction to business analysis

  • The rationale for business analysis

  • The development of business analysis

  • The scope of business analysis

  • The responsibilities of a business analyst

​

• Competencies of business analyst

  • The Business Analysis Maturity Model

  • The competencies of a business analyst

​

• Business strategy analysis

  • The strategic context

  • Strategic analysis techniques

  • SWOT analysis

  • Implementing strategy

​

• Business analysis process model

  • The life-cycle for business analysis

  • Creative problem-solving approach

  • Stages of the process model

  • Deliverables and techniques for each stage

​

• Investigation techniques

  • Interviewing and workshops

  • Observation approaches

  • Scenarios and prototyping

  • Quantitative investigation techniques

  • Documenting the business situation

​

• Stakeholder analysis and management

  • Categorizing stakeholders

  • Analyzing stakeholders

  • Stakeholder management

​

• Modelling the business system

  • Soft systems methodology

  • Documenting business situations

  • Business perspectives

  • Business activity models

  • Business events and business rules

  • Performance measures

  • Gap analysis

​

• Modelling business processes

  • Organizational view of processes

  • Value chain and value propositions

  • Business process modeling techniques

  • Improving business processes

​

• Gathering requirements

  • Requirements engineering framework

  • Actors in requirements engineering

  • Requirements elicitation

  • Requirements analysis

  • Requirements validation