IT EXPERT SYSTEM, INC
IT Training, Staffing and IT Services Provider
Empower Clients Through IT
Schaumburg | Des Plaines | Naperville IL, USA
Time: 24 hours
Familiarity with IT Services is recommended before attending this course.
This ITIL Foundation course journey is a 3 days through the five (5) stages of the ITIL® Lifecycle - Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. This course covers all material specified in The ITIL Foundation Certificate in IT Service Management Syllabus and prepares attendees to successfully achieve their Foundation certification.
Identify the principles and concepts of IT Service Management based on ITIL
Identify the best practices of implementing ITIL® in an organization.Define the terminology used in ITIL
Identify the concepts and definitions used in the Service Lifecycle.
Define Service Strategy concepts
Define Service Design concepts
Define Service Operations concepts
Define Service Transition concepts
Define Continual Service Improvement concepts
Define the roles, processes, and components within key areas of IT Service Management based on ITIL
Be prepared to take the ITIL
Foundation Certification exam
Who should go for this course?
IT Management, Business Unit Managers, IT Services Managers, Supplier Managers, Consultants and those responsible for the support and implementation of Information Technology will benefit from this course.
Exam Simulation + Quizzes
For more info contact ITEXPS: